Credit Card Issuer: 'The account was never closed so the annual charge and late fees still apply.'

Family Member: 'Maybe, you should turn it over to collections.'

Credit Card Issuer: 'Since it is two months past due, it already has been.'

Family Member: So, what will they do when they find out she is dead?'

Credit Card Issuer: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'

Credit Card Issuer: "What?"

Family Member: 'Didn't you just get what I was telling you, the part about her being dead?'

Credit Card Issuer: 'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

Family Member: 'I called to tell you she died back in January with a $0 balance.'

Credit Card Issuer: 'The account was never closed so charges, late fees and interest still apply.'

Family Member: 'You mean you want to collect from her estate?'

Credit Card Issuer: 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.' (Lawyer info was given)

Credit Card Issuer: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number was given)

After they get the fax:

Credit Card Issuer: 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not, just keep billing her.'

Credit Card Issuer: 'Well, the late fees and charges will still apply.'

Family Member: 'Would you like her new billing address?'

Credit Card Issuer: 'That might help...'

Family Member: ' Odessa Memorial , Highway 129, Plot Number 69.'

Credit Card Issuer: 'Sir, that's a cemetery!'

Family Member: 'What do you do with dead people, eat them?'